Customer Satisfaction Measurement
COURSE OBJECTIVES
To enable the participants to design and plan for a CSM program by:
- knowing various ways of determining customer requirements
- knowing ways of getting customer feedback
- knowing how customer feedback can be used to build business strategies
COURSE CONTENT
Day 1 – CSM: External Customer Satisfaction Measurement
- Group work: Introduction to the Course
- Group work: Basic CSM Knowledge
- The Basics of Customer Satisfaction Measurement
- Typical CSM Process Flow
- Workshop: Customer Satisfaction Survey
- Continue CSM Process Flow
- Workshop: Preparing a CSM Program
- Presentation of Workshop Results
Day 2 – CSM: Internal Customer Satisfaction Measurement
- Internal Customer Satisfaction Measurement (ICSM) – Introduction
- The ICSM Process
- Workshop
- Presentation of ICSM Workshop Results
- Performance Contracting Workshop
- Workshop: Preparing a CSM Program
- Presentation of Internal Performance Contracting Workshop Results
DATE AND TIME:
May 18-19, 2023 | 9:00 AM – 4:00 PM via Zoom
The fee for this webinar is Php 12,000 + 12% VAT.
Training e-certificate and handouts will be provided.
Payment for this webinar can be made through Paypal, Credit card, or Bank Transfer. Our accounting will send you a statement of account upon receipt of your registration form.
Upon receipt of payment, the webinar link will be sent to the email address you indicated in the registration form.
REGISTER NOW!
For companies with 3 or more participants, please use the group registration form, download it here.
Send the accomplished registration form to registration@rosehall.com.ph. You can also, accomplish the group online registration on our website.
Upon receipt of your registration, our accounting will send you a statement of account for payment processing. Payments shall be settled before the seminar date.
ACCESS TO WEBINAR LINK WILL BE GIVEN ONLY AFTER PAYMENT IS SETTLED.
Ms. Sophia Mikaela Caparino
✉ sophia.caparino@rosehall.com.ph
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